Since the beginning, innovation has been a driving force in the success of New Frontier Group’s claims management and cost containment resolution. Recognizing the industry’s need for better management of services led New Frontier Group to design the first all-in-one comprehensive suite of amenities that emphasizes unparalleled customer service. We call it New Frontier Group’s 360° Total Solution.
Our 360° Total Solution brings our clients and customers maximum flexibility and choices to best suit their needs.
This solution makes New Frontier Group distinctive as the only company in the industry that provides everything under one roof to produce better cost containment outcomes and greater member satisfaction. Our clients experience a unique level of customer service that cannot be matched in the international travel and health insurance industry.
- 24/7/365 MEA Center access
- Irrefutable industry expertise
- Best in Class V2V experience
- Real time accessibility through Onyx Online Portal
- Accessibility to the largest domestic and regional networks in the U.S.
- Arrangement for ground and air transportation
- Assistance with Rx discharge medications through OnyxRx™
- Large charge warning notifications and updates
- Online provider directory
- Coordination of medical escorts
- Multilingual and multicultural client service representatives
International policyholders are finding that more costs are being transferred to the international traveler and expatriates with little regard to cost containment. Using New Frontier Group’s 360° Total Solution, our team can strategize to provide the highest quality of care for international travelers and obtain the best possible results for our clients.