As new staff transition from training to handling cases, I encourage them to always put themselves in the patient’s situation –You are visiting a foreign country and have an unplanned medical need. You don’t speak the language and you don’t know what facility to go to for help. Suddenly, someone steps in and says, “I’m here to help you in any way I can.” Not a day goes by at New Frontier Group that I don’t see and hear my staff being that someone.
It’s that time of year again! The holiday season – in the international insurance communities the holiday season is also known as peak travel season. So whether international travelers are visiting the beaches in sunny Southern California or ringing in the New Year in New York City’s Time Square, it’s all festive until a medical concern interrupts the merriment of the trip.
In the days and months leading up to New Frontier Group attending the International Travel and Health Insurance Conference (ITIC), our entire staff worked tirelessly to ensure that every detail of our trip was covered.