Have any questions? Call +1.949.429.7130

Welcome | Logout

Frequently Asked Questions

The Claim Search feature allows you to use different data elements of a claim such as the Claim ID, Member ID and date of service to locate claims for a particular member or date of service. It is important to note that the Claim Search Results will break claims into different sub queues according to their status within the workflow. Statuses are NEW, SUBMITTED and VALIDATION ERROR. You can also use the Claim search function to search for claims by network status.

Remark Code Reason
05 Duplicate Claim Already In Process
07 These Charges Are For Services Provided After This Patient's Coverage Was Cancelled
DN Charges Submitted Show an Incorrect Date of Service and/or Patient Name
N2 You Have Reached The Maximum Basic Benefit Amount Allowed By Your Plan
NI Out of Network Claim To Be Processed By NFG
WW These Charges Are Covered By Patient's Other Insurance
06 These Charges Are For Services Received Before The Effective Date Of This Patient's Coverage
NX Patient Paid In Full
B6 Policy Under Review

If you forget your password, please use the Forgot Password link on the login page. It will direct you to a page where you will need to enter your email address. Once entered an email will be sent to you to reset your password. After you password has been reset return to the login page and use the new password to login.