Global Assistance Services Challenges

Clients who are located all over the world may not know the ins and outs of every country’s healthcare system, which is why they need medical assistance services that reach far and wide, 24/7. Global clients face many challenges, including:


Wide range of time zones


Specific knowledge of a country healthcare system, provider processes, and local geography


No “one size fits all” approach for clients with global healthcare needs

New Frontier Group Assistance Services

Working with New Frontier Group provides access to a full suite of assistance solutions that include:


Country specific extension of a client’s own assistance services


Ground ambulances, medical escorts, physicians, and RNs


Scheduled airline and medical air ambulance repatriations


Funeral services and repatriation of mortal remains


Medical case management and complex claim management


VIP family concierge, travel, and hotel arrangements

New Frontier Group provides a 24/7 global assistance center regardless of where you are in the world.

Our assistance services provide all the needed details to complement your existing member support including medical case management, telehealth, pharmacy management, ground ambulances, medical escorts (physicians and RNs), airline and medical air ambulance repatriations, funeral services and repatriation of mortal remains, VIP concierge service, obtaining police and accident reports, and travel and hotel arrangements.

  • NFG’s Front Office Staff and Customer Service is superior in the industry ~ CEGA

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