Behind the commitment to provide our clients with superior service, is a team of highly skilled multi-cultural professionals. New Frontier Group’s Case Managers, V2V Specialists, 365 Assistance Support Center Relation Associates and Executives have all been selected based on their multi-lingual skills, professional backgrounds related to their experience within the insurance industry, and above all else, compassion for dealing with the real live person behind the medical occurrence.

Gitte Bach

President & CEO


After gaining extensive experience in international insurance and assistance through her initial years at IHI Denmark, Gitte founded New Frontier Group in 2002. Since its inception, New Frontier Group has been a market disruptor and innovator in the U.S. Cost Containment Industry, being a pioneer that provides unparalleled Network Access and Performance Transparency (Onyx™ Online) to their clients worldwide. Gitte is passionate about customer service and innovation and holds a B.A. in Economics from Copenhagen Business School and a B.A. in Languages from Aarhus School of Business.
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Randall (Randy) Condie

Chief Operating Officer


Randy has a background as a sales, marketing and operations executive in the domestic Medical Device, international Cost-Containment, Assistance and Healthcare Service sectors. With experience in new start-ups & mergers, new product device/service launch and market development & differentiation, Randy is ideally placed to support the CEO in driving New Frontier Group’s strategic development. Randy also directly oversees the evolution of our proprietary IT platform Onyx™ which sits at the heart of the New Frontier Group solution.
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Rob Upton

Group Business Development Director


Rob has spent 30 years in the insurance and assistance industry, leading the sales and marketing teams at companies including Healix International, CEGA Group and Europ Assistance, before joining New Frontier Group at the start of 2019. Rob has a detailed knowledge of the global travel and health insurance market including industry players, trends, products, regulations and compliance. He is ACII (Associate of the Chartered Insurance Institute) qualified including contract law with a detailed knowledge of FCA, FOS and DPA/GDPR regulations and compliance requirements. Rob is based in the UK from where he manages New Frontier Group’s EMEA and APAC markets.
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Paula Gamboa

Senior Director Business Development LATAM


Paula has a wealth of experience in the international and LATAM insurance and assistance sectors and possesses a deep business and cultural understanding of this area, having lived and worked in these markets for well over two decades. Paula is an active speaker on cost-containment initiatives, as well as an expert in access to affordable healthcare alternatives in the United States. Paula currently resides in south Florida, giving her exceptional access to the Latin American market which is her focus for developing both new and existing client relationships, as well as launching new product and service propositions.
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John Frick R.Ph

Director of NFG Onyx™Rx Pharmacy Concierge


John is Director of Onyx™Rx Pharmacy Concierge program, which sources and delivers essential medication to policyholders with no out-of-pocket costs. An accomplished healthcare professional offering comprehensive knowledge of specialty niche markets relative to the pharmacy and home health care professions, John is also Chairman of New Frontier Group’s Health Advisory Board and is based in Kansas City.
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Pauline Vadood

Manager of Client Services


Pauline an experienced Medical Case Analyst with a demonstrated history of working in the hospital & health care industry. Skilled in management, customer service, insurance, strategic planning and time management, Pauline has a strong operations background and possesses a Certificate in Accounting from 4 C’s Business College.
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Jerry Gonzales

Director of Systems Development


Based in the Head Office, California, Jerry manages the team responsible for the maintenance and development of our Onyx™ IT platform and the client facing version, Onyx™ Online.
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Kirk Cole

Chief Financial Officer


Kirk Cole is New Frontier Group’s Chief Financial Officer and heads the Finance Team responsible for financial planning, invoicing and reporting.
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