Since time is critical in catastrophic cases, New Frontier Group specializes in immediate patient advocacy through its Catastrophic Case Management.

Catastrophic cases represent traumas when a patient experiences a complex diagnosis, or critical health issue. New Frontier Group understands the impact catastrophic illnesses and their cost can have on insurance companies. Due to the severity and complication of catastrophic medical illnesses, clients depend on New Frontier Group’s Catastrophic Case Management to aid in bridging efficient communications between the International Insurers, Assistance Team and the Domestic Healthcare Team.

We take the complex and make it simple through our catastrophic case management services including:
  • Identifying key physicians’ names and contact information
  • Ensuring efficient delivery of medical services
  • Working with facility Case/Social Workers to obtain case medical records
  • Providing timely and updated Verification of Benefits
  • Communicating ongoing cost summaries and Large Charge notifications to overseas clients
  • Supporting any of the patient’s travel companions who is experiencing language barriers
  • Coordinating discharge and repatriation plans
New Frontier Group utilizes on-demand resources for expedient treatment assistance and solutions. 
These resources may include:
  • Arranging air and ground medevac transportations services
  • Contacting nationally recognized hospitals with physicians noted for areas of expertise
  • Pre-authorizing cost efficient treatment solutions
  • Pre-negotiating cost savings agreements
  • Securing hotel accommodations for travel companions or international team members
New Frontier Group’s early intervention can significantly impact overall costs of the patient hospital charges. Catastrophic cases most often result in very high charges for the patient ‘s care. New Frontier Group has a Large Charge Warning program in place to keep our clients continuously updated on high cost cases.

The Large Charge Warning program notifies clients of:
  • Current and ongoing charges
  • Verification of Benefits expirations and needed extensions
Ongoing involvement with a catastrophic case often continues long after the patient is discharged or even repatriated. New Frontier Group obtains police and accident reports when clients require further details leading to the high cost case.