As new staff transition from training to handling cases, I encourage them to always put themselves in the patient’s situation –You are visiting a foreign country and have an unplanned medical need. You don’t speak the language and you don’t know what facility to go to for help. Suddenly, someone steps in and says, “I’m here to help you in any way I can.” Not a day goes by at New Frontier Group that I don’t see and hear my staff being that someone.