Article 3 of 5 Part Series entitled Always There Global Rx Care - What Global Organizations are Doing to Prepare.
Patients deserve to have confidence in global healthcare delivery when they require medical treatment outside of their home country. Prescription drugs are an important part of most global treatment plans, and they should always be integrated with medical treatment. This article details the importance of a coordinated global Rx system.
New Frontier Group has engaged with Rx industry experts in the US and around the world to create a series of articles which highlight the forces driving innovation within the modern global healthcare economy. Our five-part series Always There, Global Rx Care outlines our quest to achieve Whole Person Health through Whole System Health.
The five articles in this series have been co-authored by three expert, influential representatives in the global healthcare industry:
Gitte Bach, President and CEO of New Frontier Group. Gitte holds a B.A. in Economics from Copenhagen Business School; a B.A. in Languages from Aarhus School of Business; and has always been passionate about customer service and innovation. After gaining extensive experience in international insurance and assistance through her initial years at IHI Denmark, Gitte founded New Frontier Group in 2002. Since its inception 20 years ago, New Frontier Group has been a market disruptor and an innovator in the global Cost Management industry. New Frontier Group has pioneered innovative strategies to provide unparalleled cost management, claims administration, pharmacy solutions, telehealth, and support services to their international clientele.
John Frick, Registered Pharmacist and CEO at Innovative Pharmaceutical Services. John has been an industry leader for over 35 years in all aspects of pharmaceutical care. He is an accomplished healthcare professional offering comprehensive knowledge of specialty niche markets relative to pharmacy and home health care professions, long term care, hospice and beyond. John focuses on projects which differentiate themselves from the mediocrities of the industry. He is the Chairman of the New Frontier Group Advisory Board where he assists in developing global Rx strategies focused on superior concierge, expert solutions for the global market.
Johan Porto, Cofounder of PharmCare Services. Prior to co-founding PharmCare Services (PCS), the first International Pharmacy Benefit Manager (iPBM), Johan Porto specialized in the international health insurers industry, managed various specialty pharmacy-related businesses for the private sector which developed the experience that has been a key element for the PCS global strategic planning and cost-containment initiatives that drives many aspects of the customer engagement and business development strategies provided to its clients.
PCS is the first International Pharmacy Benefit Manager with an extensive national and international network of retail and specialty pharmacies, authorized distributors and manufacturing partners bringing the highest standards in HealthCare and modern customized cost optimization planning to the IPMIs and travel industry.
Previous articles in our Always There, Global Rx Care series discussed global healthcare strategies to increase savings, enhance communication, and defragment care.
In this article we examine two case studies that illustrate challenges in global Rx and discuss key elements which are critical to a coordinated Rx approach.
New Frontier Group was managing a patient in Indochina who was attacked by an orangutan.
This is not a typical global Rx case, but it does demonstrate the potential danger to a patient if Rx is not closely managed across borders.
New Frontier Group managed a patient from Norway who was a ship captain. He was forced to dock in Miami when he became extremely ill.
When we manage global patients like this captain, we must always remain forward thinking. It is important to consider the length of the trip, medication needs and availability, and the transition of care when they return home.
These case studies illustrate how important coordination and communication is for global patients. It is evident that focusing on the cheapest drug per claim is not the right answer. Patients need customized care that eliminates barriers. Investing in a cohesive global Rx program ensures the best possible health outcomes and reduces patient emergencies and readmissions.
A few key elements are critical to a coordinated approach:
These key elements drive the best Global Rx programs and ensure the best possible outcome at the lowest possible cost.
Choosing New Frontier Group for your pharmacy solutions provides a global pharmacy concierge program with benefits such as:
Exclusive medication management with hands on patient care
Pharmacy solutions combined with medical and telehealth services
Direct engagement with providers to obtain essential medications at time of service
No burden of logistics or financial barriers for patients and no out of pocket costs
Needed medications are shipped to home country and after care is coordinated
White glove, cross border service is focused on medication adherence
New Frontier Group’s pharmacy solutions are an exclusive medication management program which merges hands-on patient care services with top notch concierge medical services across international borders.
Our global pharmacy solutions include a constant review of existing data regarding development of medication via the removal of communication barriers; defragmentation of potential breakdowns in the medical system; and, relieving the burdens caused by logistical and financial barriers. Patients need not independently seek out pharmacy services in foreign countries as we manage all details from the initial point of care to the journey home. Our superior concierge solutions reduce hospital readmission, and provide dependable avoidance of out-of-pocket costs to our members.